Responsible Gambling Policy

We are committed to providing our customers with a safe and enjoyable gaming experience but also recognise that gambling can pose a problem for certain individuals. We support responsible gaming and have certain measures in place to ensure that our customers continue to enjoy safe and manageable play.

Identity Checks

We take stringent steps to ensure that only people of legal age use our services. We request copies of new customers’ identification documents (drivers’ licences or ID cards) in order to verify the age and identity. The legal age for online gaming varies from country to country and so we advise that you do check the rules of your jurisdiction before you play

Any personal details that we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.

Additional responsible gaming features:


Virtual Owner Self-Exclusion Programme

We offer a self-exclusion facility to help you if you feel that your gambling is out of control and you want our assistance to stop. At your request, we will prevent you from using your account for a specific period, as determined by you, of between 6 (six) months and 5 (five) years and we will take reasonable steps to prevent the opening of new accounts.

Accounts that have been self-excluded are unable to be reactivated under any circumstances until the expiry of the self-excluded period. At the end of the period, you may re-commence gameplay by emailing our Support Desk at membersupport@Virtual Owner after a 24 (twenty-four) hour waiting period has lapsed.

Our self-exclusion programme involves a joint commitment from us and from you. We will take reasonable steps to prevent you re-opening your account or opening new accounts. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new accounts.

Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded you cannot open an account, we cannot be held liable to you or any third party if you are able to continue to gamble on the website, or you continue to gamble on any third party's website or premises.

To use our self-exclusion facility please call us or send an email to membersupport@Virtual Owner with details of your account and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum period of 6 months.

GAMSTOP Self Exclusion Programme

In addition to the Virtual Owner Self Exclusion Programme, you are also able to register with GAMSTOP, a third party help and support programme.

GAMSTOP lets you put certain controls in place to restrict your online gambling activities. Should you elect to register with GAMSTOP, you will be prevented from using gambling websites and apps run by companies that are licenced in Great Britain for a period of your choosing.

To find out more about GAMSTOP, please visit their website by clicking on the following link https://www.gamstop.co.uk/

Activity Statements

Information regarding your account activity can be requested from the Virtual Owner support team at membersupport@Virtual Owner. The information may include: details of personal information kept on file, your account balance details, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.